Our Guarantee

Cancellations

To provide you with the best possible service, you can cancel your order at anytime prior to shipping. However, if your gift is en route or delivered, we will be unable to cancel the order.

To cancel your order, email us at customerservice@diabeticgiftbaskets.com and include your order number.

Returns

To provide you with the best possible service, you may return your order for any reason, for a full refund (within 10 days of receipt of the item) provided the items are returned unopened with the original packing materials and documentation.

Please note that we can refund shipping fees only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the specialty gift item, but the original and return shipping fee will not be refunded. To return an item, please email us at customerservice@diabeticgiftbaskets.com and include your order number.

We'll notify you via e-mail of your refund once we have received and processed the returned gift item. You can expect a refund, in the same form of payment originally used for purchase, within seven to fourteen days of our receiving your return.